Your guide to Affiliated Providers

Using an Affiliated Provider is one of four ways that you can claim under your Southern Cross policy. Other ways include Easy-claim, submitting a claim online or posting us a paper claim form. Find an Affiliated Provider

What is an Affiliated Provider?

An Affiliated Provider is a doctor, specialist or medical facility that is contracted to provide Southern Cross members with certain healthcare services at agreed prices.

Some healthcare services are only covered by your policy if they’re performed by an Affiliated Provider. These healthcare services are called ‘Affiliated Provider-only’.

What is an Affiliated Provider?

3 reasons using an Affiliated Provider helps you


It’s easy. The Affiliated Provider organises prior approval for the healthcare service you need and claims on your behalf.


It keeps your future premiums more affordable by helping us to manage the cost of claims. Claims through Affiliated Providers now account for over 45% of all claims costs.


Agreed prices mean you know up-front how much your contribution will be (if any).

How to use an Affiliated Provider

* This will depend on your plan type (for example, if you have an excess). If your healthcare service involves prostheses or any specialised equipment, refer to the new List of Prostheses and Specialised Equipment for the maximums covered.

Find an Affiliated Provider

Affiliated Provider-only healthcare services

Search for an Affiliated Provider here. See our list of Affiliated Provider-only healthcare services.

Need more information?

Check out our frequently asked questions, or contact us.

@ Southern Cross Medical Care Society